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DID, 0800 or 0900: choose the right business number
Updated on 22 September 2026 in Guide
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DID: a direct point of contact
Direct Inward Dialing lets an external call reach a business telephone system or configured destination. A geographic number gives a clinic, shop or branch a familiar local contact. An Albanian number can serve an international company; a number in another market can reach a team in Albania. Start with the country coverage list, then confirm availability, registration and calling capabilities for your destination. A DID number does not, by itself, guarantee local-rate outbound calls.
0800: remove the call cost for customers
An 0800 toll-free number in Albania is free for the caller, with the business covering service costs under its agreement. It suits sales, bookings and support. Confirm which networks can reach the number: national toll-free access does not automatically mean free international or roaming access.
0900: a premium-rate service
A 0900 number is for eligible value-added telephone services, with charges paid by the caller. It is not a free support line. Explain the service and display the caller tariff clearly wherever the number is promoted. Network access and commercial terms need to be clear before activation. The AKEP numbering plan distinguishes the 800 and 900 categories; the national dialing prefix is 0.
Match each number to a purpose
A business may use a local DID for a branch and an 0800 number for a national support desk or campaign. Use 0900 only when an eligible paid telephone service is intended. Confirm reachability before adding a number to advertising, signage or packaging. Then decide where each number rings and who owns follow-up. Neofone can connect the agreed numbering to your virtual PBX, SIP trunk or contact center.