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Customer support with AI
AI Voice Agents
Answer customer calls. Follow up with a purpose. Keep your team connected.
AI voice agents that answer incoming calls and call your customers for support, confirmations and reminders—configured and managed by Neofone.
How this service supports the operation
What the service includes
- 01
Answer incoming questions using your approved business information and call flows
- 02
Make outbound calls for customer follow-ups, appointment reminders and service updates, respecting contact permissions and opt-outs
- 03
Clearly introduce the agent as an AI assistant at the start of the conversation
- 04
Transfer the conversation to your team when a customer asks for a person or needs help beyond the agent’s scope
- 05
Collect the details needed to organize requests and help your team follow up
- 06
Connect to your PBX, SIP and business systems through scoped integrations; confirm bookings or order details through the connected system
Designed for
Where this service fits
Appointments and reservations
Order updates and follow-ups
Next step
Turn the communications requirement into a clear plan.
Tell us how many people and locations you need to connect, which systems you use and the traffic you expect. We’ll propose the relevant services and activation steps.